GE Bottom Freezer Profile refrigerator ~ icemaker not working

[Eliana]

Model Number: PFSS6PKXCSS
Brand: GE
Age: 1-5 years

Serial number is ZS903936. We have turned it off, turn it back on, reset it, and nothing. The temperature is set at -2 which is the recommended one. It was making too much ice right before it stopped. Please help, as we don't want to call a technician as it is out of warranty (just a little bit older than 1 year old). We get water, but no ice, so it is not the filter as the manual suggested.

Thank you very much for any suggestions you can provide!

[Doc Ryan]

There are multiple things that can cause these refrigerators not to make ice. Does the ice maker make any noises at all? Do you have a thermometer you can use to measure the temperature in the ice maker compartment?

[Eliana]

No noise, and I will check the temperature soon.

[Doc Ryan]

Okay, let me know what you find. Also, if you can check to see if the ice maker has ice in it, water in it, or nothing in it currently.

[Eliana]

Hi Ryan:

There is no ice or water in the icemaker right now. The temperature shows at -4C.
Thank you so much for taking the time to try to figure out this mistery for me.

[Doc Ryan]

The ice maker compartment has to be 10°F or cooler for it to work correctly. To measure the temperature properly you may need to leave a thermometer in the ice bin for about 6 hours to make sure it has a chance to completely cool down.

[Eliana]

Still no ice after leaving it all night at 8F as you suggested, even though the manual says the recommended temperature is to be -2F (as we had it before).

[Doc Ryan]

Please leave the refrigerator and freezer set at the default temperatures. When these are set at the default settings, the ice maker compartment should be below 10F.