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Thread: GE Bottom Freezer Profile refrigerator ~ icemaker not working

  1. #1

    GE Bottom Freezer Profile refrigerator ~ icemaker not working

    Model Number: PFSS6PKXCSS
    Brand: GE
    Age: 1-5 years

    Serial number is ZS903936. We have turned it off, turn it back on, reset it, and nothing. The temperature is set at -2 which is the recommended one. It was making too much ice right before it stopped. Please help, as we don't want to call a technician as it is out of warranty (just a little bit older than 1 year old). We get water, but no ice, so it is not the filter as the manual suggested.

    Thank you very much for any suggestions you can provide!

  2. #2
    Admin/Technician Doc Ryan's Avatar
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    There are multiple things that can cause these refrigerators not to make ice. Does the ice maker make any noises at all? Do you have a thermometer you can use to measure the temperature in the ice maker compartment?
    Ryan
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  3. #3
    No noise, and I will check the temperature soon.

  4. #4
    Admin/Technician Doc Ryan's Avatar
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    Okay, let me know what you find. Also, if you can check to see if the ice maker has ice in it, water in it, or nothing in it currently.
    Ryan
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  5. #5
    Hi Ryan:

    There is no ice or water in the icemaker right now. The temperature shows at -4C.
    Thank you so much for taking the time to try to figure out this mistery for me.

  6. #6
    Admin/Technician Doc Ryan's Avatar
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    The ice maker compartment has to be 10F or cooler for it to work correctly. To measure the temperature properly you may need to leave a thermometer in the ice bin for about 6 hours to make sure it has a chance to completely cool down.
    Ryan
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  7. #7
    Still no ice after leaving it all night at 8F as you suggested, even though the manual says the recommended temperature is to be -2F (as we had it before).

  8. #8
    Admin/Technician Doc Ryan's Avatar
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    Please leave the refrigerator and freezer set at the default temperatures. When these are set at the default settings, the ice maker compartment should be below 10F.
    Ryan
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