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Thread: Kitchenaid Refrigerator Ice maker not working

  1. #1
    Join Date
    Mar 2012
    A, A

    Kitchenaid Refrigerator Ice maker not working

    Model Number: KSRS25CNSS00
    Brand: KitchenAid
    Age: 6-10 years

    The ice maker does not work. It does not fill with water. Water through the door is working. I replaced the pump, but it still does not work. One time before this happened and the water line froze> This time the water line is fine. Does anyone have suggestions?

  2. #2
    Admin/Technician Doc Ryan's Avatar
    Join Date
    Mar 2011
    South Dakota

    The first thing to check is to make sure the water tube that supplies water to the ice make is not frozen. The easiest way to do this is to remove the tube from the water valve and blow throw it. If you can blow through it, then there are no restrictions and it is good. If it is frozen, then your old water valve was leaking and you will need to thaw out the water tube.

    Also, the ice maker (part# 2198597)or the optic control boards (part# 4389102) going bad can cause the ice maker not to fill with water. To check out the optic control boards, see this guide: Ice Level Optics Board Diagnostics. Or you can remove the bottom grill of the refrigerator, there should be a service sheet for the ice maker that tells you how to test the optics there too. If the optics check out ok, then you will need to replace the ice maker.

    These are the parts for your refrigerator:

    Ice Maker Assembly - 2198597

    Ice Level Control Board - 4389102
    Ryan - Discount Appliance Parts & Accessories

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