whirlpool door issue

[stevesxm]

Model Number: wfw9400sw01
Brand: Whirlpool
Age: Less than 1 year

good afternoon troops,
i have a duet washer model shown above. the other day the door locked and got an f22 error message. f22 means "door lock error" ( wow... i know )

at any rate i trip the manual release and take the lock mechanism out and hold it in my hand and cycle it. it seems to " latch" hard and clean but the little red " door locked" light never comes on and after a second or two the mechanism sort of growls a bit as if somthing inside is trying to cycle but can't but the growls is located away from the solonoid that drives the latch.

a few seconds later the f22 message shows up and thats that.

a new latch assy is only 75 $ or so and i have no problem buying one and replacing it IF i believe that the latch assy is really the problem and not a signal off a board somewhere....

this is a 7 wire system... 2 big pink ones that i believe drive the solonoid , slim blue ones that i THINK run the light signal and 3 black ones ...

first question... is this a common deal and i should just stop agonizing and buy a new latch ?

2nd can i jump across two of these wires to trip the light circuit to confirm the latch mech is the problem

3rd, is there some other diagnostic i can do to try to id the problem ?

thanks

[Doc Ryan]

I have not seen Whirlpool release any service or testing information for the door latch/lock for your washer yet (if you find the information anywhere, please let us know). There are three things that will cause a door lock error on these washing machines: Failed door lock/latch assembly, failed main control board, or bad wiring or wiring connection. I would first check the wiring connections at the door lock and main control board. Also look for any damaged or broken wires. If those things check out, then I would first replace the door latch lock assembly, and if that doesn't fix the problem, then I would replace the main control board.

These are the parts for your washer:

Door Lock Latch - Part # PD00002975 (mfg # WP8183270)


Main Control Board - Part # PD00003591 (mfg # WP8183259)

[stevesxm]

I have not seen Whirlpool release any service or testing information for the door latch/lock for your washer yet (if you find the information anywhere, please let us know). There are three things that will cause a door lock error on these washing machines: Failed door lock/latch assembly, failed main control board, or bad wiring or wiring connection. I would first check the wiring connections at the door lock and main control board. Also look for any damaged or broken wires. If those things check out, then I would first replace the door latch lock assembly, and if that doesn't fix the problem, then I would replace the main control board.

These are the parts for your washer:

Door Lock Latch - Part # PD00002975 (mfg # WP8183270)


Main Control Board - Part # PD00003591 (mfg # WP8183259)

i understand. the wiring is perfect, the connections perfect... as far as the lock/ board i was hoping to be able to rule one or the other out and not buy both.

[stevesxm]

I have not seen Whirlpool release any service or testing information for the door latch/lock for your washer yet (if you find the information anywhere, please let us know). There are three things that will cause a door lock error on these washing machines: Failed door lock/latch assembly, failed main control board, or bad wiring or wiring connection. I would first check the wiring connections at the door lock and main control board. Also look for any damaged or broken wires. If those things check out, then I would first replace the door latch lock assembly, and if that doesn't fix the problem, then I would replace the main control board.

These are the parts for your washer:

Door Lock Latch - Part # PD00002975 (mfg # WP8183270)


Main Control Board - Part # PD00003591 (mfg # WP8183259)

do you know if there is a way to bypass the door lock signal to the control board ? and if so , which two wires ?

[Doc Ryan]

do you know if there is a way to bypass the door lock signal to the control board ? and if so , which two wires ?

I am not sure if there is a way to bypass the door lock signal. Let us know which part you find out is bad.

[stevesxm]

i took the lock apart. the two skinny bue wires are the door open/close switch... the push button. the two big pink wires are the signal to the board and the 3 black wires drive the solonoid. disconnect the black plug so the solonoid doesn't activate and take the two pink wires and jump them. that tells the board that the lock is engaged and everything works fine. just no door lock.

[Doc Ryan]

It sounds like from what you've found that the door lock assembly should take care of your problem.