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Thread: Samsung Dryer shuts off code is hE

  1. #1

    Samsung Dryer shuts off code is hE

    Model Number: DV419AEW/XAA
    Brand: Samsung
    Age: 1-5 years

    I have a Samsung dryer that sometimes shuts off and with the code of hE. This is a new problem that has just started. It seems to do so less when it is on medium. When on high it will sometime shut off. The vent seems to be clean but it is about 18 foot run to the exit of the house. With the thermistor out and at room temperature I am getting a reading of 11.49 at 20k ohm. It should be at 10k from the paperwork on the back of the dryer. Is the thermistor bad or what else could it be? Thanks in advance.

  2. #2
    Admin/Technician Doc Ryan's Avatar
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    The hE error code is a heater error. This means invalid heating Temp in running the dryer. The manufacture recommends to check for a restricted vent system, and to check thermistor resistance. Does the dryer heat when it runs? If you were measuring your thermistor at room temperature, then it is probably getting close to being out of spec. Since the thermistor is a cheap part for this dryer, I would probably just replace it.
    Ryan
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  3. #3
    Yes the dry does heat when it runs and I checked the thermistor at room temperature.

  4. #4
    Admin/Technician Doc Ryan's Avatar
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    Have you checked to see if the heating element is shorted to ground?
    Ryan
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