Model Number: WA400PJHDWR/AA
Brand: Samsung
Age: 1-5 years
I have a 2.5 year old Samsung top load washer (model # WA400PJHDWR/AA) that is giving me a 3E error code. The washer will work normally about half of the time. However, it will often stop mid spin/rinse cycle and give me a 3E code. Sometimes I can start it back up after turning the washer on and off, and sometimes it continues to give the error code.
According to the technical manual, the 3E code means: "MICOM is attempting to drive the motor but is not getting any response signals from the hall sensor. Visual check shows that the motor is not running (Locked, defective hall sensor or overload). Corrective action: evaluate the wire harness for loose or unhooked connections. Go to quick test mode and test motor."
I had a local washer repair guy come out to run diagnostics and he was suspicious of a bad hall sensor.
You can't buy the hall sensor alone, so I purchased and installed the motor assembly (
Part #PD00006606) through your website. The drain pump had broken off of the bottom of this washer previously (and was currently attached with multiple zip ties), so I also purchased and installed the updated drain pump kit (
Part #PD00004957), which includes a new wiring harness.
I am currently still intermittently getting the 3E error code. The washer works normally about half of the time. I thought it might be due to overloading the washer; however, it happens with both small and large loads.
If I've replaced the motor assembly and wiring harness, where could the problem be? Also, why is it intermittent? I would greatly appreciate any thoughts or suggestions.
-Dan