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Thread: [FIXED] Samsung French Door Ice maker issues

  1. #1

    [FIXED] Samsung French Door Ice maker issues

    Model Number: RF4267HARS/XAA
    Brand: Samsung
    Age: 1-5 years

    Having problems with my Samsung French Door, Model RF4267HA Ice Maker . Replaced the Ice Maker with a New one, Part # DA97-07365G and for some reason the Harvesting Arm keeps getting frozen in the Ice cubes. Shouldnt the clock position for the harvesting arms stop at 3 or 9 oclock after the water is dispensed?

    Thanks,
    JR

  2. #2
    Ice maker is working but the cubes are fused together at the top. At this point I believe the water level is too high which is also causing the Harvest arms to be frozen in the water. Ran a test and captured 5 ounces of water in a baby bottle. Seems to be the perfect amount of water during the fill stage, so I am guessing that the solenoid valve is leaking water during the freezing stage, or the water pressure is too high or low?

  3. #3
    Can someone tell me where the water inlet valve/solenoid is located on this model? RF4267HARS/XAA

  4. #4
    Admin/Technician Doc Ryan's Avatar
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    It looks like the water inlet valve is located inside the water filter case assembly. This is the housing where the water filter is located. To test if the water inlet valve is leaking you could unplug the wiring harness to the water valve let see if water continues to drip into the ice maker. Let us know what you find.
    Ryan
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  5. #5
    Okay, I will try that next.

    The new Ice maker is really getting jammed now, and I am concerned it will get damaged. Click image for larger version. 

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    If its not the water inlet valve, could it be the PCB?

  6. #6
    Admin/Technician Doc Ryan's Avatar
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    I would unplug the ice maker until the problem is resolved so the new ice maker is not damaged. This type of problem is most often caused by the water valve failing and leaking, but in some rare cases a failure of the main control board could be sending power to the water valve when it is not supposed to.
    Ryan
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  7. #7
    Discconnected the ice maker. 24 hrs later and I haven't seen one drop of water from the fill tube. Tells me that the water inlet valve is not leaking.

    So far I have the following.
    New ice maker that passes test and makes ice.
    New water filter
    Water pressure is good. Water dispenses 6 ounces in 10 seconds at door. Dispenses 5 ounces in ice maker during test.
    Water Valve inlet doesn't appear to be leaking

    Ice maker harvesting arms get frozen in cubes and jams. Water continues to dispense when that happens and creates fused cubes.

    The only other thing I can think of is replacing the main control board. Afraid this may not fix the problem and I will be stuck with an expensive part that i will not be allowed to return.

  8. #8
    Admin/Technician Doc Ryan's Avatar
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    When you replaced the ice maker did you replace it with a brand new ice maker? Did the old and new ice maker have the exact same problem? From your testing it is also looking to me like the main control board is most likely bad.

    There are two main control board there were used on this model refrigerator. You may be able to find which one is correct by looking for the part number on the old main control board. If not please provide your serial number and we can look it up for you.

    Main Control Board - Part # PD00022737 (mfg # DA92-00146A)


    or

    Main Control Board- Part # PD00022834 (mfg # DA92-00357A)
    Ryan
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  9. #9
    Tried 2 new ice makers with the same result. Fortunately I was able to return one.
    I have ordered the main control board from Parts Dr. and hope to resolve this issue soon.

    I'll keep you posted.

  10. #10
    Admin/Technician Doc Ryan's Avatar
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    Quote Originally Posted by jrich View Post
    Tried 2 new ice makers with the same result. Fortunately I was able to return one.
    I have ordered the main control board from Parts Dr. and hope to resolve this issue soon.

    I'll keep you posted.
    Sounds good! We see some places sell refurbished verisions of these ice makers, so I always like to check to make sure you ordered a new one.
    Ryan
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  11. #11
    WE HAVE ICE!!!!

    The control board you recommended was incorrect. My board part # is DA92-00357A , and your customer service people were very helpful getting that turned around for me. Put the new board in, and reset the ice maker. It started making ice perfectly.

    Thanks for you help.

  12. #12
    Admin/Technician Doc Ryan's Avatar
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    Thanks for the update, I am glad the control board took care of the problem! I have updated the status of this thread to FIXED. I am sorry I didn't realize there were two main control boards for this refrigerator depending on the production date. I edited by previous post to reflect this information so others won't run into the same issue.
    Ryan
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  13. #13
    Yup,

    The control board fixed it for me as well. It’s important to remember that these ice makers are not analog with a timer like the old days. If all of their functions work; cycling , tray filling, attempting to drop..., then they are functioning

    The order and timing in which they do them is controlled by the board, not the unit.

    Thanks

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