Model Number: CVE4370
Brand: Jenn-Air
Age: More than 10 years

The bottom half of the grill top heating element doesn't heat up. When I turn on the top half, the fan turns on and so does the top half of element. When I turn on the bottom half the fan turns on but the bottom half does t heat. If I unplug the heating element from cartridge while the bottom half is turned on, the fan turns off. I purchased a replacement 5 prong heating element (WP5700M426-60) but that did not fix the problem. What do you think is causing the bottom half to not heat up? What parts should I get?