Model Number: HTDX100ED6WW
Brand: Hotpoint
Age: Less than 1 year
Hello,
I would like to order a ground strap for my brother's dryer (Hotpoint HTDX100ED6WW). I contacted GE and they provided me with part number WE1M1015. This ground strap is curved and only protrudes less than an inch from the terminal block. It is my personal opinion that the correct ground strap for this model number is actually the ground strap that is used with model number WE4M325. The reason why I believe this is because it is straight and protrudes two inches from the terminal block, which is the distance that I measured between the terminal block and ground screw at the back of his dryer. Continued contact with GE has just resulted in them repeating the same model number (WE1M1015) with no response to my questions concerning whether or not it will fit. I have attached images of the back of his dryer as well as of the aforementioned part numbers (WE1M1015 and WE4M325). If anyone has experience with ground straps, would you please tell me if I'm crazy or if GE is recommending the wrong part number?
Finally, I understand that the ground strap is necessary to ground the chassis for safety reasons, but would the lack of a ground strap prevent the dryer from heating? My brother said that his dryer spins but does not heat. I've already checked the fuse and the thermostats, and the resistance is zero for each.
Thank you,
Nick