Model Number: PFSS6PKXASS
Brand: GE
Age: 6-10 years

I have a french door model and the ice dispenser just quite working a couple of nights ago. The water dispenser works. When you put it on cubed or crushed ice and push the lever in to dispense, the door opens for the ice then shuts, then opens, then shuts and this repeats. Once you let off the dispenser lever the dispenser door may open or shut a couple more times then stops. The ice tray still fills up with ice. But the little motor in the back of the unit does not turn anymore. This is the motor that turns the auger that pushes the ice forward and crushes it. I do not know if it is the motor or the signal going to the motor has gone out.

Has anyone run across this problem before and know where to start troubleshooting the system?

Thank you, Jim