Model Number:
Brand: Brand
Age: Less than 1 year

Model Number: WRT348FMES00
Brand: Whirlpool
Age: 1-5 years

I have a Whirlpool WRT348FMES00 refrigerator. It uses a W11085365 Control Board. I have followed the instructions on the W10872127 Service and Wiring Sheet Service and Wiring Sheet, but can not get the unit to enter Service Diagnostics Mode as described in the Tech Sheet.

Specifically, the steps I am using are as follows:

* Select minimum temperature setting (D9 on)
* Press and hold SW1 button
* While still holding SW1 button, press and hold the door switch for 5 seconds
* While still holding SW1 button, release the door switch

According to the Tech Sheet, I should continue holding the SW1 button until all the LEDs turn on. It indicates that this should happen within 10 seconds.

The LEDs never come on, no matter how long I continue to hold the button.

Am I not following the instructions correctly? We have many other appliances with a diagnostic mode and I have always been able to get those appliances to enter diagnostics.

Please advise.

Here's a link to a video demonstrating the problem:


For some reason, this video does not play in Google Chrome, so you may have to download it first to watch.