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Thread: Jenn Air F2/E1 stuck key error

  1. #1

    Jenn Air F2/E1 stuck key error

    Model Number: JJW2430DS00
    Brand: Jenn-Air
    Age: 1-5 years

    I have a JENN AIR in wall oven JJW2430DS00 that is giving an F2/E1 error code. I have determined it is coming from the left touchpad area. Is there any other option than an $800.00 touch pad assy? Oven is currently not usable due to error.

  2. #2
    Doc
    Join Date
    Mar 2016
    Posts
    713
    Sorry but I cannot be much help here as I cannot find any tech data on this unit.

    Have you tried removing power from the unit to see if it will reset?

    Looking at the parts it looks like the keyboard is the touch sensitive type.
    These are a pain in the you know what when they are use in locations where steam and grease can contaminate them.
    I would remove the keyboard and give it a good cleaning with isopropyl alcohol, just be sure that the alcohol has all evaporated off befor reinstalling.
    Also clean/check the connectors between the control board and keyboard.
    Also check/clean any connections to the frame/ground.

    Replacing the keyboard is always a gamble unless the keys can be checked with a meter and you would need tech info to do this.
    If it is a touchpad then checking it is not possible.
    So it is the most likely cause but it could also be a control board problem.

  3. #3

    Control Panel connection unstable

    A Google search of this error code only takes you to suggestions of shutting down and restarting after a few minutes. Then CALL for support. This is nice but some of us who want to figure out further than a CTRL+ALT+DEL suggestion, we go to PARTS DR for answers. I've used this site and ordered replacement parts here and have $AVED allot.
    Here's what I did after watching some YouTube videos regarding the code and how to get into the control panel.
    Ultimately, I needed to get into the control panel to check for any loose connections and/or cleanup any dirt/moisture/grease build ups.
    I'm no electronics expert but I can discern which and what parts performs, so I don't have any hesitation on pulling parts out (just be extra careful)
    Once the control panel is exposed I noticed that the ribbon connector between the glass panel and the electronics board easily popped out of its connection, so thats what F2E1 is referring to. So I aligned the male and female connectors and pressed on for a tighter connection.
    I also make sure any other unsoldered parts are not loose.
    I think this is a known issue by the manufacturer and suspiciously another way for them to get the SUPPORT CALL.
    An easy fix is to add a thin layer of material that will press on that connector once the enclosure is reapplied. Something I will definitely apply should this issue re-occurs.Attached are collage pictures of the steps I performed to get to the control panel.
    Good Luck and DO TURN OFF THAT POWER SOURCE.

    fdrof2
    #dadfixeditClick image for larger version. 

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  4. #4
    Quote Originally Posted by fdrof2 View Post
    A Google search of this error code only takes you to suggestions of shutting down and restarting after a few minutes. Then CALL for support. This is nice but some of us who want to figure out further than a CTRL+ALT+DEL suggestion, we go to PARTS DR for answers. I've used this site and ordered replacement parts here and have $AVED allot.
    Here's what I did after watching some YouTube videos regarding the code and how to get into the control panel.
    Ultimately, I needed to get into the control panel to check for any loose connections and/or cleanup any dirt/moisture/grease build ups.
    I'm no electronics expert but I can discern which and what parts performs, so I don't have any hesitation on pulling parts out (just be extra careful)
    Once the control panel is exposed I noticed that the ribbon connector between the glass panel and the electronics board easily popped out of its connection, so thats what F2E1 is referring to. So I aligned the male and female connectors and pressed on for a tighter connection.
    I also make sure any other unsoldered parts are not loose.
    I think this is a known issue by the manufacturer and suspiciously another way for them to get the SUPPORT CALL.
    An easy fix is to add a thin layer of material that will press on that connector once the enclosure is reapplied. Something I will definitely apply should this issue re-occurs.Attached are collage pictures of the steps I performed to get to the control panel.
    Good Luck and DO TURN OFF THAT POWER SOURCE.

    fdrof2
    #dadfixeditClick image for larger version. 

Name:	20200902_143535.jpg 
Views:	197 
Size:	56.5 KB 
ID:	950Click image for larger version. 

Name:	CollageMaker_20200902_142216446.jpg 
Views:	183 
Size:	44.0 KB 
ID:	951Click image for larger version. 

Name:	20200902_145104.jpg 
Views:	207 
Size:	69.8 KB 
ID:	952Click image for larger version. 

Name:	20200902_150544.jpg 
Views:	189 
Size:	94.5 KB 
ID:	953
    Any other suggestions?
    Last edited by ntheaux; 12-07-2021 at 07:56 PM.

  5. #5
    I have a slightly different model but everything is pretty much the same. Iím missing a step the gold shielding on mine is more of a fabric that a metal piece and appears to be attached to the board below. I didnít want to rip that apart. Is that where the orange board you show in the picture?

  6. #6
    Just another followup - the part under the gold shield I wasnít sure how to remove. My husband look at it and sure enough thatís the part that needed to be cleaned and reattached. Mine is a double oven model JJW3830DS00.

  7. #7
    I have the exact same problem. Occurred in the middle of the night last night. I reset as the factory solution says and no go.
    I have removed the control panel and exposed the exact layout in the pictures above posted by fdrof2.
    I am going to clean and check for loose wires then I will report back if there is a success.
    Right now replacement of this board is $1400. No thanks.

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