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Thread: Samsung flexwash won't turn on

  1. #1

    Samsung flexwash won't turn on

    Model Number: WV55M9600AV/A5-02
    Brand: Samsung
    Age: 1-5 years

    Shut off 15 days after warranty expired. won't turn on. Used a electricity sensor to see if power was going everywhere. it is but won't turn on. I guess it's the main circuit board? But they sell 2 main circuit boards on the site for it. Which one do I need to replace? The one under the drum? I have a baby coming in 1 week. HELP! LOL
    Attached Thumbnails Attached Thumbnails Screenshot_20191202-172550_Chrome.jpg   Screenshot_20191202-172543_Chrome.jpg  

  2. #2
    Patient
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    I have the same problem with my WV55M9600A. Tech came out and said the "control Board" needs replacing. I think that is Part no. DC92-01989.
    Is that the part replaced on your washer?

    Pete

  3. #3

    Samsung Flexwash

    Quote Originally Posted by Dirty clothes View Post
    Model Number: WV55M9600AV/A5-02
    Brand: Samsung
    Age: 1-5 years

    Shut off 15 days after warranty expired. won't turn on. Used a electricity sensor to see if power was going everywhere. it is but won't turn on. I guess it's the main circuit board? But they sell 2 main circuit boards on the site for it. Which one do I need to replace? The one under the drum? I have a baby coming in 1 week. HELP! LOL
    Thanks for posting - exact same problem just happened with mine. There’s no power to both the top and bottom washer. Any luck with yours? Warranty just ran out on mine too.

    FYI, my Samsung Flexdry dryer did the same exact thing and Samsung replaced the unit.

    Washer - Samsung Flexwash WV55M9600AV/A5 WV55M9600AV

    And congrats on your baby!
    Last edited by Fadi; 02-24-2020 at 07:42 PM.

  4. #4
    Patient
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    I bought and replaced the control board on bottom rear. Did not fix problem. Found out there are three "Control Boards" on this washer. Tech told me I bought the wrong control board. Besides the one I replaced there is a "Display Control Board" and another control board which may be the one. Not sure. Tech supposedly coming on the 26th to replace correct board (hopefully).

    Pete

  5. #5
    Patient
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    Quote Originally Posted by chistp View Post
    I bought and replaced the control board on bottom rear. Did not fix problem. Found out there are three "Control Boards" on this washer. Tech told me I bought the wrong control board. Besides the one I replaced there is a "Display Control Board" and another control board which may be the one. Not sure. Tech supposedly coming on the 26th to replace correct board (hopefully).

    Pete
    Okay, problem fixed. It was one of the two Display boards DC92-01992F in my case. The other board is DC92-1993A. Finally called Dish...after 3 weeks w/o a washer. Tech knew exactly where the problem was since he's seen it many times before. He swapped 1993A nothing Then swapped DC92-01992F. Walla! Then he put the old 1993A board back and still had power. Now the F at the end of the board number seems to be the 6th version of that board (A,B,C,D,E,F). Constantly trying to improve it but they still haven't been able to get that board right. This is the last Samsung I'll ever buy. Note: to those with my model and the same problem. The two boards are listed on the ENCOMPASS website. They're headquartered in Atlanta but have warehouses in Chicago and Las Vegas. The Las Vegas warehouse is 20 miles from my home. There probably are other companies. Anyway, the DC92-1993A is priced at about $118. The other at about $136 i think (Was charged $194+). My total bill was $435!!. You can order both boards and replace them yourself. You can return the board you didn't use to encompass and get you money back, less I believe, a 15% stocking fee. Way cheaper then DISH. I also suggest you buy the Service Manual for your model washer. It shows how to unscrew and pop out panels to get to the boards. Pete

  6. #6
    Patient
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    Note: This is to explain what happened after I replaced the wrong control board on my 2-25 post. . The tech (from an appliance repair company) told me I replaced the wrong board. He came out and replaced a control board on top rear. Did not fix problem. Called the RI filter a capacitor and thought it may be bad. I knew it wasn't. Called him after not hearing from him. He thought it was the inverter board in the back bottom rear. Told him I was going to call DISH since this has gone on to long.
    I swapped out the control board he had put in my machine and put my board back in. Then Dish came out and fixed the problem, but very expensive.

  7. #7

    Flexwash won't start

    Quote Originally Posted by chistp View Post
    Okay, problem fixed. It was one of the two Display boards DC92-01992F in my case. The other board is DC92-1993A. Finally called Dish...after 3 weeks w/o a washer. Tech knew exactly where the problem was since he's seen it many times before. He swapped 1993A nothing Then swapped DC92-01992F. Walla! Then he put the old 1993A board back and still had power. Now the F at the end of the board number seems to be the 6th version of that board (A,B,C,D,E,F). Constantly trying to improve it but they still haven't been able to get that board right. This is the last Samsung I'll ever buy. Note: to those with my model and the same problem. The two boards are listed on the ENCOMPASS website. They're headquartered in Atlanta but have warehouses in Chicago and Las Vegas. The Las Vegas warehouse is 20 miles from my home. There probably are other companies. Anyway, the DC92-1993A is priced at about $118. The other at about $136 i think (Was charged $194+). My total bill was $435!!. You can order both boards and replace them yourself. You can return the board you didn't use to encompass and get you money back, less I believe, a 15% stocking fee. Way cheaper then DISH. I also suggest you buy the Service Manual for your model washer. It shows how to unscrew and pop out panels to get to the boards. Pete
    I'm trying to fix my frexwasher. The lights on the front will turn on but it won't start. I've replaced the main control dc92-01531c but the same thing happens.
    Would your washer turn on at all? Mine just displays a few lights and 14 if I turn on by the top washer. Just lights if I turn on the bottom washer.
    Thank you

  8. #8
    Patient
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    Feb 2020
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    Samsung makes lousy washers and Dish makes money fixing them

    My washer was completely dead. No lights no nothing. Do you have any troubleshooting codes?
    Just a guess but i think one of the top two boards in front is probably defective. Order both. Instructions for accessing the front panel are on U-Tube.
    I got my board from Encompass. I'm sure there are other companies where you can get the board that may be near you. Encompass has a warehouse here in Vegas, but they do ship. I returned my board within x number of days and got all my money back. You could buy most of the boards and see which one will fix your problem then return the other ones, Lot cheaper than Dish, but if time is of the essence, the Dish guys have seen these problems before and usually can tell which one or the other of the boards is the problem and they usually have boards with them, especially when you describe the problem. Pricey $100 just to come out. then labor, board (high markup) and of course taxes. Next time I'm sticking with Whirlpool.

  9. #9
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    Dbsimmons Let us know what was done and what the fix was when it's fixed.

    Pete

  10. #10

    Cool Samsung Flexwash (wv55m9600av) Not Turning/Staying On

    The Issue I was having:

    I have a Samsung Flex washer i bought in 2018 i use it once a week. Few days ago i wanted to do laundry and the washer did not turn on. I checked the power cord and outlet it seemed as they are fine. Now whats happening is that everyonce in a while the display will turn on for few seconds and turn of, but there is no chance that the washer stays on it just pops on and turns of again.

    The Resolution:

    The first part I ordered through Encompass (DC92-01992F) was on back order, must be the newest version, but they also carried DC92-01992E (previous version of the same board) that was in stock. I ordered the DC92-01992E on 04/03/22/2020 and had it delivered FedEx Overnight. Total cost with delivery was 126.95 for the part and 24.95 for the delivery (Total 151.90). It came today with the whole board, plastic insert and wifi module together. I connected the Right Side display to it and put the Flexwash front display back together and it powered up and is now operational. Hope this helps someone else out. I didn't see too many resolutions on this issue, except for this forum, but saw many were starting to have the same issue. Thanks and Good Luck!!

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