Model Number:
Brand: Brand
Age: Less than 1 year

Model Number: WF350ANW/XAA
Brand: Samsung
Age: More than 10 years

Hello all,

I have a 10 year old Samsung Washer (WF350ANW/XAA 04) that stopped washing - video here -

Please skip the first 18 seconds of the video to go straight to the noise

  1. I hear a grinding noise as it attempts to spin/rotate the drum
  2. I also see the drum seems a little sloped towards the back. Not sure whether it is by design or something is off.

Appreciate any help/suggestion you could provide. With the Covid, most washers are back-ordered and I really appreciate your help here.