Model Number: WTW4950XW3
Brand: Whirlpool
Age: More than 10 years

Washer stops during wash/agitation cycle.

Wash light remains lit (green), door light (red) is off and door is unlocked.

(Successful completion of cycle ends with 'Done' light lit, and red light off/door unlocked.)

Lifting the lid does not turn off the wash light.

Pressing the start button results in the cycle beginning again.

I have gone through the various steps - resetting by unplugging the cord being first.

I entered the diagnostic mode via the L-R-R-R-L-R dial turn.

I ran the check for error codes. There were no error codes.

I manually checked each function - cold and hot water, low and high spin, low and high agitation, and drain pump. All turned off and on and worked properly.

I then ran the machine’s self-test function. It ran though that completely with no issue.

I tried the ‘Drain/Spin’ function on the selector dial, and it seemed to work properly. I haven’t tried any of the other non-wash functions on the dial (soak, rinse/spin).

I have tried the Regular, Light, and Quick Wash functions all with the same result as above.

Amy ideas? Thanks in advance!

The washer is a Whirlpool WTW4950XW3