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Thread: [FIXED] Jenn Air F2/E1 stuck key error

  1. #1

    [FIXED] Jenn Air F2/E1 stuck key error

    Model Number: JJW2430DS00
    Brand: Jenn-Air
    Age: 1-5 years

    I have a JENN AIR in wall oven JJW2430DS00 that is giving an F2/E1 error code. I have determined it is coming from the left touchpad area. Is there any other option than an $800.00 touch pad assy? Oven is currently not usable due to error.

  2. #2
    Doc
    Join Date
    Mar 2016
    Posts
    709
    Sorry but I cannot be much help here as I cannot find any tech data on this unit.

    Have you tried removing power from the unit to see if it will reset?

    Looking at the parts it looks like the keyboard is the touch sensitive type.
    These are a pain in the you know what when they are use in locations where steam and grease can contaminate them.
    I would remove the keyboard and give it a good cleaning with isopropyl alcohol, just be sure that the alcohol has all evaporated off befor reinstalling.
    Also clean/check the connectors between the control board and keyboard.
    Also check/clean any connections to the frame/ground.

    Replacing the keyboard is always a gamble unless the keys can be checked with a meter and you would need tech info to do this.
    If it is a touchpad then checking it is not possible.
    So it is the most likely cause but it could also be a control board problem.

  3. #3

    Control Panel connection unstable

    A Google search of this error code only takes you to suggestions of shutting down and restarting after a few minutes. Then CALL for support. This is nice but some of us who want to figure out further than a CTRL+ALT+DEL suggestion, we go to PARTS DR for answers. I've used this site and ordered replacement parts here and have $AVED allot.
    Here's what I did after watching some YouTube videos regarding the code and how to get into the control panel.
    Ultimately, I needed to get into the control panel to check for any loose connections and/or cleanup any dirt/moisture/grease build ups.
    I'm no electronics expert but I can discern which and what parts performs, so I don't have any hesitation on pulling parts out (just be extra careful)
    Once the control panel is exposed I noticed that the ribbon connector between the glass panel and the electronics board easily popped out of its connection, so thats what F2E1 is referring to. So I aligned the male and female connectors and pressed on for a tighter connection.
    I also make sure any other unsoldered parts are not loose.
    I think this is a known issue by the manufacturer and suspiciously another way for them to get the SUPPORT CALL.
    An easy fix is to add a thin layer of material that will press on that connector once the enclosure is reapplied. Something I will definitely apply should this issue re-occurs.Attached are collage pictures of the steps I performed to get to the control panel.
    Good Luck and DO TURN OFF THAT POWER SOURCE.

    fdrof2
    #dadfixeditClick image for larger version. 

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  4. #4
    Thank you @fdrof2. I had similar issue and your solution worked for me. Thanks for the detailed instructions.

  5. #5
    @fdrof2

    Thank you so much for posting this. Had the exact error on our microwave/oven combo. Followed the instructions and found the ribbon cable connector under the plastic behind the touch panel wasn't seated.

    After reseating, I turned the breaker over and tested successfully. While reassembling the error and beep came back. The ribbon fell out again! I put two long pieces of electrical tape over the ribbon cable to the end of the board. Fingers crossed this keeps it going.

  6. #6
    Quote Originally Posted by fdrof2 View Post
    A Google search of this error code only takes you to suggestions of shutting down and restarting after a few minutes. Then CALL for support. This is nice but some of us who want to figure out further than a CTRL+ALT+DEL suggestion, we go to PARTS DR for answers. I've used this site and ordered replacement parts here and have $AVED allot.
    Here's what I did after watching some YouTube videos regarding the code and how to get into the control panel.
    Ultimately, I needed to get into the control panel to check for any loose connections and/or cleanup any dirt/moisture/grease build ups.
    I'm no electronics expert but I can discern which and what parts performs, so I don't have any hesitation on pulling parts out (just be extra careful)
    Once the control panel is exposed I noticed that the ribbon connector between the glass panel and the electronics board easily popped out of its connection, so thats what F2E1 is referring to. So I aligned the male and female connectors and pressed on for a tighter connection.
    I also make sure any other unsoldered parts are not loose.
    I think this is a known issue by the manufacturer and suspiciously another way for them to get the SUPPORT CALL.
    An easy fix is to add a thin layer of material that will press on that connector once the enclosure is reapplied. Something I will definitely apply should this issue re-occurs.Attached are collage pictures of the steps I performed to get to the control panel.
    Good Luck and DO TURN OFF THAT POWER SOURCE.

    fdrof2
    #dadfixeditClick image for larger version. 

Name:	20200902_143535.jpg 
Views:	328 
Size:	56.5 KB 
ID:	950Click image for larger version. 

Name:	CollageMaker_20200902_142216446.jpg 
Views:	283 
Size:	44.0 KB 
ID:	951Click image for larger version. 

Name:	20200902_145104.jpg 
Views:	319 
Size:	69.8 KB 
ID:	952Click image for larger version. 

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Views:	306 
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ID:	953
    Any other suggestions?
    Last edited by ntheaux; 12-07-2021 at 06:56 PM.

  7. #7
    I have a slightly different model but everything is pretty much the same. Iím missing a step the gold shielding on mine is more of a fabric that a metal piece and appears to be attached to the board below. I didnít want to rip that apart. Is that where the orange board you show in the picture?

  8. #8
    Just another followup - the part under the gold shield I wasn’t sure how to remove. My husband look at it and sure enough that’s the part that needed to be cleaned and reattached. Mine is a double oven model JJW3830DS00.

  9. #9
    I have the exact same problem. Occurred in the middle of the night last night. I reset as the factory solution says and no go.
    I have removed the control panel and exposed the exact layout in the pictures above posted by fdrof2.
    I am going to clean and check for loose wires then I will report back if there is a success.
    Right now replacement of this board is $1400. No thanks.

  10. #10
    Update to the above, I did exactly that cleaned and checked for loose wires and nothing changed. Still the same issue.
    I also reached out to several computer board appliance companies and all said they didn't work on this issue and had no solution.
    Seem like a waste but I ended up buying a replacement front panel off ebay for $800 and now she works fine.
    Doesn't look like there is an easy solution when you get this error other than replacing the front panel.

  11. #11
    Patient
    Join Date
    Oct 2022
    Location
    New Jersey
    Posts
    1

    Angry Stuck Key JennAir microwave F2/E1 code. can always get temp fix for a few days.

    Quote Originally Posted by ovenmaster42 View Post
    Model Number: JJW2430DS00
    Brand: Jenn-Air
    Age: 1-5 years

    I have a JENN AIR in wall oven JJW2430DS00 that is giving an F2/E1 error code. I have determined it is coming from the left touchpad area. Is there any other option than an $800.00 touch pad assy? Oven is currently not usable due to error.
    I have a model JMC2430DP01 with same problem. Manufactured July 2018.
    First time it happened it was after cleaning people cleaned house. I figured they sprayed something that change the capacitance of the front glass.
    Errors were only on the left side of panel as determined trying panel during the 2-3 second gap after clearing.
    I Cleaned glass with soap&water, then alcohol. till all parts seemed to work. fixed it for a few months.
    then it happedn again. This time while checking panel and actually starting microwave for few seconds. I got new error.
    Power inverter bad. $800 and new inverter and Magnetron from repair place recommended by JannAir and still same error message.
    Another$200 and replace control board. Now it worked for a month or so, then stuck key came back.
    After cleaning and heating front and back of panel with heat gun, I could get it to work for a few days to weeks at a time.
    Assuming that the heat somehow helped, I tried placing a small pin ball light bulb behind the panel to keep it warm. Seemed to work but also only few day.
    I tried increasing voltage and therefore heat to bulb to see if this helped. Also also eventully went gives stuck key. Still at loss to explain.
    But If I heat panel from the inside and the glass from outside, It will work for a few days.
    Wife getting tired of me trying. may have to by new panel...

  12. #12
    Quote Originally Posted by wassy View Post
    I have a model JMC2430DP01 with same problem. Manufactured July 2018.
    First time it happened it was after cleaning people cleaned house. I figured they sprayed something that change the capacitance of the front glass.
    Errors were only on the left side of panel as determined trying panel during the 2-3 second gap after clearing.
    I Cleaned glass with soap&water, then alcohol. till all parts seemed to work. fixed it for a few months.
    then it happedn again. This time while checking panel and actually starting microwave for few seconds. I got new error.
    Power inverter bad. $800 and new inverter and Magnetron from repair place recommended by JannAir and still same error message.
    Another$200 and replace control board. Now it worked for a month or so, then stuck key came back.
    After cleaning and heating front and back of panel with heat gun, I could get it to work for a few days to weeks at a time.
    Assuming that the heat somehow helped, I tried placing a small pin ball light bulb behind the panel to keep it warm. Seemed to work but also only few day.
    I tried increasing voltage and therefore heat to bulb to see if this helped. Also also eventully went gives stuck key. Still at loss to explain.
    But If I heat panel from the inside and the glass from outside, It will work for a few days.
    Wife getting tired of me trying. may have to by new panel...

    Don't waste anymoe time or money. Get the new panel.
    Mine has been working flawless since I installed it. (Hope I dont jinks it)

    I did have an issue where it was wigging out every once and awhile. I disconnected from the internet and now its perfectly fine.
    Good Luck.

  13. #13
    Quote Originally Posted by wassy View Post
    I have a model JMC2430DP01 with same problem. Manufactured July 2018.
    First time it happened it was after cleaning people cleaned house. I figured they sprayed something that change the capacitance of the front glass.
    Errors were only on the left side of panel as determined trying panel during the 2-3 second gap after clearing.
    I Cleaned glass with soap&water, then alcohol. till all parts seemed to work. fixed it for a few months.
    then it happedn again. This time while checking panel and actually starting microwave for few seconds. I got new error.
    Power inverter bad. $800 and new inverter and Magnetron from repair place recommended by JannAir and still same error message.
    Another$200 and replace control board. Now it worked for a month or so, then stuck key came back.
    After cleaning and heating front and back of panel with heat gun, I could get it to work for a few days to weeks at a time.
    Assuming that the heat somehow helped, I tried placing a small pin ball light bulb behind the panel to keep it warm. Seemed to work but also only few day.
    I tried increasing voltage and therefore heat to bulb to see if this helped. Also also eventully went gives stuck key. Still at loss to explain.
    But If I heat panel from the inside and the glass from outside, It will work for a few days.
    Wife getting tired of me trying. may have to by new panel...
    I discovered this heating fix (albeit temporary) as well. I used a hair dyer on the front / left side of the panel for a few minutes. Rebooted (by resetting circuit breaker) and as you said worked for a few more days. That being said, I'm in the process of trying another "work around". A youtuber indicted that if you go in and then out of demo mode (found in the tools menu), that will prevent the error messages from popping up. The left keys still won't work but at least no errors. In my setup, I don't need the left keys to work the oven so that would be a good solution for me. In the process of testing, I will report back. Thank you all for the comments/suggestions. My wife is also getting tired of me tinkering but the panel now is up to $1,200 and I'm balking. Also, it seems like this an extremally common issue for Jenn-Air and it feels like the appropriate course of action for a "high-end" appliance manufacture to do a recall or at least offer free replacements (outside of warranty). This has occurred on both our wall-oven and our Jenn-Air microwave. SO call it $6k worth of appliances.

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