Model Number: rf31fmesbsr/aa
Brand: Samsung
Age: 1-5 years

I have a samsung rf31fmesbsr/aa and the ice maker isn't working. I've watched a number of your videos. I've noticed that when i put the fridge in forced defrost mode the ice maker doesn't seem to thaw. I also notice that when I reset the ice maker by pushing the button on the side, no ice is ejected, even though ice is inside. Does this mean that the heater element in the ice maker is bad? And does this indicate that I need to replace the ice maker?