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Thread: GE washer/dryer combo washer belt dropped repeatedly

  1. #1

    GE washer/dryer combo washer belt dropped repeatedly

    Model Number: combo
    Brand: GE
    Age: Less than 1 year

    Greetings!

    I've got a GE washer/dryer combo at home and for some reason, the drive belt repeatedly dropped off the pulleys.

    initially when the washer stopped spinning in the middle of wash cycle, i followed this video to find out the belt has dropped, after I put it back, it worked for a month and then belt came off again. this repeatedly twice in the past week and I'm thinking maybe there's some other reason why this happens.
    https://www.youtube.com/watch?v=Sy7ljWqBhls

    any ideas?

  2. #2
    Admin/Technician Doc Ryan's Avatar
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    What is the model number of the washer/dryer?
    Ryan

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  3. #3
    Model # GUD27ESPMDG

    purchased from homedepot
    https://www.homedepot.com/p/GE-3-8-c...-_-Product_URL

  4. #4
    Admin/Technician Doc Ryan's Avatar
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    You will have to get the full model number from the tag on the unit. It will usually be found around the opening of the washer or dryer once you open the door/lid. Since this unit is less than 1 year old, have you tried contacting GE to have them service it under warranty?
    Ryan

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  5. #5
    hi, I found the model number inside the dryer opening:
    Model: GUD27ESPM1DG

    Unfortunately I've had the unit for more than 2 years, it's outside of warranty window

  6. #6
    Admin/Technician Doc Ryan's Avatar
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    Thank you for confirming the model number. Have you replaced the belt with a new belt? Is there anything leaking from the bottom of the washer?
    Ryan

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  7. #7
    no new belt yet, but that's what I'm going to try next if nothing else works

    although when i examed the belt, it seems it's still in good shape - not stretched or worn out since i have a hard time to put it back on the pulleys, one of them has grooves and concave edge holding the belt, the other(inside one) is just smooth surface

    what i don't know if whether the pulley moves up and down when the machine is working its cycle, it seems that last time i put the belt on, the drum or whatever the other side called, is closer to the ground that the belt was barely slip through the space

  8. #8
    Admin/Technician Doc Ryan's Avatar
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    I would try replacing the belt next. They can and do stretch over time. If you have more specific questions, please post pictures so I can try to better help.

    Belt Drive - WE12X27300 (PD00048516)
    Ryan

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